Terms of Service

Service Agreement Overview

These Terms of Service define the scope and conditions under which PayFlow provides payroll processing services to businesses in Cyprus. By engaging our services, you agree to these terms and our commitment to professional service delivery.

Our service agreement ensures transparent communication, reliable processing, and compliance with Cyprus employment and tax regulations. These terms protect both parties and establish clear expectations for our professional relationship.

Effective date: September 01, 2025

Service Usage Terms

1. Acceptable Use Policy

Permitted Uses

• Processing payroll for legitimate business operations in Cyprus
• Accessing employee portals and reporting systems
• Requesting support and consulting services
• Utilizing compliance and tax calculation services

Prohibited Uses

• Processing fraudulent or fictitious employee data
• Attempting to access unauthorized system areas
• Sharing login credentials with unauthorized persons
• Using services for non-business or illegal purposes
• Violating Cyprus employment or tax regulations

2. Service Access Requirements

Business Requirements

• Valid Cyprus business registration
• Current tax registration numbers
• Proper employment documentation
• Compliance with local regulations

Technical Requirements

• Secure internet connection
• Updated web browser with security features
• Ability to receive electronic communications
• Compliance with our security protocols

3. Fair Usage Guidelines

Reasonable use of support services and consultation time
Timely submission of payroll information and documentation
Prompt payment of service fees according to agreed schedules
Cooperation with compliance reviews and audits when necessary

Account and Access Management

4. Account Creation Requirements

Documentation Required

Company registration certificate
Tax identification numbers
Authorized signatory identification
Banking and financial information

Security Responsibilities

Maintain strong, unique passwords
Protect login credentials
Report suspicious activity immediately
Authorize access for designated personnel only

5. Account Suspension and Termination

Suspension Conditions

Accounts may be temporarily suspended for non-payment, security violations, or compliance issues. We will provide advance notice when possible.

During suspension periods, payroll processing will continue for employee welfare, but system access may be restricted.

Termination Process

Either party may terminate services with 30 days written notice. All outstanding obligations must be fulfilled before termination is complete.

Upon termination, we will provide final reports and assist with transition to new service providers as necessary.

6. Multiple Account Policies

Businesses may maintain separate accounts for different legal entities or subsidiaries with proper documentation and authorization.

Each account must meet our standard requirements and maintain separate billing arrangements. Cross-account access requires explicit approval.

Service Availability and Modifications

7. Service Uptime and Maintenance

Availability Commitment

• 99.5% uptime during business hours
• 24/7 payroll processing capabilities
• Redundant systems for data protection
• Regular backups and disaster recovery

Maintenance Windows

• Scheduled maintenance outside business hours
• Advance notification for planned downtime
• Emergency maintenance when necessary
• Minimal disruption to payroll cycles

8. Feature Availability

All core payroll features are available to active clients with current service agreements. Additional features may require separate contracts or fee arrangements.

Core Features

Standard payroll processing, tax calculations, basic reporting

Premium Features

Advanced reporting, employee portals, custom integrations

Enterprise Features

Multi-entity processing, dedicated support, custom solutions

9. Geographic Restrictions

Our services are primarily designed for businesses operating in Cyprus and complying with Cyprus employment and tax regulations.

International payroll services may be available through partnerships and require separate agreements and compliance verification.

10. Service Modifications and Updates

System Updates

We regularly update our systems to maintain compliance with changing regulations and improve service quality. Updates are typically deployed automatically.

Service Changes

Significant changes to service terms or features will be communicated with 30 days advance notice. Continued use constitutes acceptance of modifications.

Intellectual Property and Content Rights

11. Content Ownership

PayFlow Intellectual Property

• Payroll software and systems
• Proprietary calculation methods
• Service methodologies and processes
• Training materials and documentation

Client Data Ownership

• Employee personal information
• Company financial data
• Payroll records and history
• Business operational information

12. User-Generated Content Rights

Clients retain ownership of all data and information provided to PayFlow for service delivery. We are granted limited rights to process this information solely for payroll service purposes.

Any feedback, suggestions, or improvements shared with PayFlow may be incorporated into our services without additional compensation.

13. License Grants

Service License to Clients

Clients receive a non-exclusive, non-transferable license to access and use PayFlow services during the term of their service agreement.

Data Processing License

Clients grant PayFlow necessary rights to process, store, and transmit their data as required for service delivery and regulatory compliance.

14. Copyright and Trademark Notices

PayFlow, our logo, and related marks are trademarks owned by our company. Unauthorized use of our trademarks is prohibited.

All content on our website and in our systems is protected by copyright law. Reproduction without permission is strictly prohibited.

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